ReStore Frequently Asked Questions
GENERAL QUESTIONS
Is the ReStore open to the public?
Absolutely! We invite everyone to stop in and donate or shop at our ReStore. Click here for our hours and locations.
Where does the merchandise come from?
Our ReStore is 97% donation based, with the remainder being purchased product. New merchandise arrives daily.
Can ReStore deliver my purchase? How about lay-away?
ReStore does not offer a delivery service, but purchased items can be held at the store for up to 3 days while you arrange transportation. We do not offer a lay-away option.
Are the prices of items negotiable?
We make every effort to monitor the costs of similar products at retail stores, and we typically offer our products for sale at about 50% of the cost of retail. Therefore, since we believe that we are offering our shoppers a deep discount and value for their dollar, we do not negotiate. However, we do have sales. Every month, we rotate the tag colors that are "on sale". You are sure to find great bargains at both of our locations.
What types of payment do you accept at the ReStore?
We gladly accept Visa, MasterCard, Discover, Amex, local checks and cash.
If I call the ReStore, can someone locate a specific item and price for me?
We receive new inventory every day. It is very rare that we know what we are getting in to the store ahead of time. If we can assist you, we will. However, we cannot assure you that an item will be available or that you will be satisfied with its condition. Therefore, we recommend you come in person to shop for the items you are seeking.
May I return my purchase if I find that it is defective or I change my mind?
All sales are final. Please check your items for completeness and proper function before leaving the store. Also, please know the exact measurements for your project before making a purchase.
How can my business get involved?
Donations from facility managers, contractors and construction-based retailers are the large percent of the ReStore. We also provide a perfect half to full day indoor volunteer experience for groups between 5 and 15 employees.
How can I get involved?
There are three main ways to get involved with Habitat ReStore: Donating, Shopping and Volunteering. There are a number of service opportunities at the Habitat ReStore. Volunteers do everything from accepting and loading donations to answering the phone or cashiering.
DONATION QUESTIONS
What does ReStore do with my donation?
Donations are sold to shoppers at discounted prices—typically 50-75% below retail value. Proceeds fund Habitat home builds for families in Moore and Richmond County.
I’d like to drop off a donation. How do I do this?
Bring your resalable donations, home improvement building materials or supplies to the clearly marked Donations Door at Habitat’s ReStore. We accept donations until one hour before the store closing time each day. Our staff and volunteers are available to help you unload. Receipts for tax purposes are provided
Can ReStore pick up my donations?
Yes! If you have several items which are too large to fit in your personal vehicle – and the items are accepted by our store — we can schedule a pick up. To request a free donation pick-up, please click here and fill out the form at the bottom of the page.
Are my donations tax deductible?
Yes, you will be given a tax receipt that you will be able to use for deduction purposes.
Does Habitat ReStore place a value for tax purposes on donated items?
No, the value is determined by you and your accountant.